Support & Complaints
How do I submit a complaint?
If you have any problems with a delivery, please let us know as soon as possible via the PilotDelivery app. Make sure to submit your report within one month of your order being completed. Depending on the details you provide, we may ask you to provide us with additional information to better understand what happened.
How do I report a problem with a courier?
If you've had an issue with a courier, contact PilotDelivery support via the app as soon as possible. Go to the Support section, submit a new request, and describe what happened. You have up to one month after your order was completed to submit a complaint. Depending on the details you provide, we may ask for additional information to support any investigations.