Delivery and Order Tracking
What happens if the courier is not able to make the delivery?
The courier can see your order details before accepting, and if they’re unable to complete your delivery as requested, they won’t accept the order. However, if they do accept and circumstances change, the courier may reach out to you to see if order details can be adjusted without changing the delivery cost.
How do I track my delivery?
Once a courier has collected your parcel, you can track their location in real time through the app. This will show you where the courier currently is and their estimated arrival time at the drop-off address.
What information will I see about my courier once they are assigned?
Once a courier accepts your order, you'll be able to see:
- The courier's current location
- Their vehicle registration number
- Estimated arrival time to the pickup address
- The approximate pickup time
- The courier's details and the option to call them
What is the OTP that the recipient receives, and what is it used for?
When you place an order, the person receiving the delivery gets a one-time password (OTP) via SMS on the phone number you provided. When the courier arrives at the drop-off address, they'll ask the recipient for this code and enter it into the app to confirm the delivery. This acts as proof that the parcel was handed to the correct person. You can also choose whether to disable OTP when entering the delivery address details for an order.
What happens if no courier is available to take my order?
If no courier accepts your order within a few minutes, you'll receive a notification that all couriers are currently busy. You can try placing the order again later or consider using the scheduled delivery option to book a delivery for a specific time.