If a delivery can't be completed, the courier returns the parcel to you, and a return fee is added to your order. This can happen if:
- The order receiver is not at the drop-off location
- The recipient doesn't answer the courier's calls
- You and the courier cannot agree on a new drop-off address
The return fee is 50% of the delivery price for that address, and at least €2.50. It is taken from your balance if the balance covers the whole amount, otherwise from your card.
