Completing a Delivery
How do I check my accepted orders?
Order details can be accessed via the dashboard during the delivery. You can also view your past and completed orders in the Order History section of the app, where you'll find a full record of your previous deliveries.
How do I navigate to the pickup address once I accept an order?
Tap the Navigation button to open a map showing the route to the pickup location from your current location. PilotDelivery works with your device's default navigation system to display delivery routes and provide turn-by-turn directions to the pickup location. If you wish to change the navigation system, you will need to do this via your phone's settings.
How do I confirm that I have collected the parcel from the sender?
When you pick up the package from the sender, update the order status in the app to confirm collection. Once you do this, it will unlock the navigation to the delivery destination and let the customer know their parcel is on its way.
How does the OTP proof-of-receipt system work?
OTP stands for one-time password. When an order is placed, the recipient receives an OTP via SMS on the phone number provided by the sender. When you arrive at the drop-off location, ask the recipient for this code and enter it into the app to confirm the delivery. This verifies that the parcel has been handed to the correct person. The delivery is only marked complete once the OTP is successfully verified. If the OTP verification fails, the app will prompt you to try again. If the recipient is unable to provide the OTP, contact PilotDelivery support via the app for guidance on next steps.
What should I do if the recipient is not available at the delivery address?
If you arrive at the drop-off location and the recipient is not available, try contacting them via the app. If you're still unable to reach them within five minutes, you can initiate a parcel return through the app. If you're unsure how to proceed, contact PilotDelivery support for guidance.
Can I cancel an order after I have already accepted it?
You can cancel an order after accepting it, but only before you have collected the parcel. Keep in mind that cancellations count toward your daily decline limit. If you decline or cancel three orders within a 24-hour period, you will be automatically logged out of your active work session and unable to start a new session for the next six hours.
How do I contact the customer or recipient if I have a problem during delivery?
You can call the customer or recipient through the app. Their details are displayed on the order details screen, with a Call button next to each contact's name. Use this if:
- You're having trouble finding the address
- The recipient is not responding
- You need to make any arrangements to complete the order
Who is responsible for completing a delivery?
Once you accept an order, you are fully responsible for completing the delivery. PilotDelivery does not enter into the delivery agreement and isn’t responsible for how the delivery is carried out. If you have any issues during a delivery, please contact support via the PilotDelivery app for assistance or contact the customer to make any necessary arrangements to complete the order.