Payments and Billing

Open the app and select Payment Methods under settings. Here you can add a new card or remove an existing one. If you prefer to pay in cash, you can select it as your preferred payment method at checkout when you place an order.

PilotDelivery currently accepts:

• Visa
• Mastercard
• Cash

If you choose to pay by card, the amount will be charged to your card after delivery. If you choose to pay in cash, you'll pay the courier when they arrive to pick up the parcel.

The delivery fee is automatically calculated by the PilotDelivery app based on factors like:

• Distance
• Estimated travel time
• The delivery option you choose
• Express delivery, if you select it

Before confirming the order, you will see the delivery cost. If the calculated price is below the minimum fare for the chosen option, the minimum fare applies.

If you pay by card, the order cost is reserved when placing the order, and your card is charged only after your delivery is successfully completed. The amount displayed before confirming the order is the amount that will be charged. A payment receipt will be sent to your registered email address once the charge has been processed.

If you have lost the debit or credit card linked to your account or suspect that the card has been stolen or used without your permission, contact PilotDelivery support as soon as possible. Until you report it, PilotDelivery is not responsible for any unauthorized transactions made using your card.